Client Testimonials
“IT companies frequently refer to the importance of building relationships with customers and Nostra worked with us to demonstrate this approach.
Since Nostra opened, we evaluated their support services and reselling capabilities. In our eyes Nostra Systems has become a leading provider of IT Support services ranging from remote to desktop support.
ISS was a small scale IT operation at the time – we only had two servers in the whole country. Since then we have upscaled to remote solutions, localised our email and built a relatively substantial infrastructure.
ISS has used Lenovo/IBM equipment primarily on the basis of its support offering and longer warranties. However, I admit that Nostra’s technical sales staff have been crucial to the process and are one of the main reasons why I have been content to continue the relationship.
I have plenty of experience working with other IT companies and the level of customer service from Nostra’s sales staff is a key factor, as is the company’s willingness to show me what is coming down the line. They have always been prepared to demonstrate alternative technologies and their approach is very proactive.
The next stage in the transformation of the IT processes of ISS will be to reduce the volume of desktops and laptops at its head office in Dublin and regional offices in Limerick, Cork, Galway, Drogheda, Tipperary, Waterford and Letterkenny. We are looking at thin client boxes for greater data security and reduced repair costs and have started this process with Nostra involved in the initial planning”
IT Manager
ISS Facility Services
“In my experience the service levels provided by Nostra Systems are way above average. Service levels in Ireland can be lacking however the Nostra team is consistently professional, more so than the vast majority of service providers and professionals I have encountered in the last ten years. There is a can-do attitude amongst the Nostra team that makes it very easy to do business with them and, more importantly, get business done”
Finian Fallon
The Prestige Group
“The fact that you are only an email away is great and the response time is second to none. The engineer is always ready and able to overcome all of our issues.”
Majella Burke, Production Manager,
Cassidy Print,packaging and publishing
“although Nostra have committed to 30 minute support, the support engineers are usually online and fixing any issue within 5 or 10 minutes and we’re generally back up and running within the 30 minutes. They provide an excellent service and more importantly leave me with more time to focus on my business,”
Jill Robins,
director with Molmac.
“Many of our rooms feature Apple Mac LCD screens with wireless keyboard and mouse, interactive flat screen TVs and iPod docking station. This helps give us the edge and fits in with our cool, luxurious image. Through technology and advice, Nostra Systems help us to excel in the competitive Dublin hotel market”
Eileen Concannon,
Accommodation manager,The Morrison Hotel, Dublin.
Individual Testimonials
“Rebecca is a rarity in the today’ s service industry – she does exactly as she has promised, while going out of her way to do it.”
Jill Robins, Director
Molmac Ltd
“Rebecca’s diligence and excellent customer service skills have made her the best account manager I have ever had the pleasure of dealing with.”
Simon Kennedy
Technical support engineer, QMP Publicis
“In my dealings with Rebecca, I have found her to be a most reliable and conscientious account manager. She is always both reliable and dependable and her product knowledge is exceptional. It is these traits which stand her apart from her contemporaries.”
Robbie Gannon, Manager, Grafton Litho
White Paper Feedback
Hi got a look at your new whitepaper on Nokia with Exchange 2003 great work from Senan, looks like you guys will be a force to be reckoned with!
Mark Mulvany, Microsoft Partner training Specialist, Dublin
I just read your mail for exchange article – nice work!
David Connors
Codify Software Engineers, Brisbane
I came across your excellent guide to installing certificates to Smartphone’ s on the Nostra website. thank you for the helpful document.
Paul Chapman
Sainsbury Centre for Mental Health, London
